Famulus turns to CloudHesive to improve their Customer Satisfaction

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CloudHesive’ s strategic relationship with Famulus

Famulus is a healthcare technology services company that provides real-time analytics software and custom pharmacy networks to help health plans and employers manage their pharmacy benefits and lower their costs.

 

The Challenge

This success is based on Famulus’s ability to provide a reliable connection over Direct Connect with one of their partners. The partner had requirements like an appliance on EC2 for routing public IPs over DX. It was important for Famulus to consult with someone who knows AWS networking and networking in general (NAT, Routing, Protocols, etc.). They required an Active-Active, 100% uptime solution with low latency. Because of this factor Famulus knew they needed to outsource the management of such a complex environment.  

Famulus also required secure functionality to provide protected data so their application could share information with other pharmacies. The secure access of their proprietary tools for insurance education and scanning insurance cards that will gather plan information and can then confidently recommend the best medication or service. 

 

The Solution

CloudHesive worked with Famulus Health to set up a single virtual appliance in one region to provision an IP to Famulus’s partner. CloudHesive updated the configuration to be High Availability with a total of 8 CSR appliances across two reigns, us-east-1 and us-east-2. CloudHesive then set up Famulus’s Transit Network Account that utilizes Transit Gateways, Cisco Cloud Service Routers, and Direct Connect to enable communication between their EKS clusters and their client.  

The traffic is sent from the EKS clusters through the shared Transit Gateway in the shared Transit Network account to a pair of Cisco CSRs. This provided network address translation (NATG) of the private IP address to a static public IP that is allowed through the client’s firewall. The traffic then flows through the Direct Connect Connection and reaches the Prime Network. Since the client’s network only accepted traffic from allowed public IP addresses, the CSR provided a static public IP address that would otherwise not be available for use.

 

The Results 

The solution that CloudHesive built for Famulus provided a much higher reliable connection to their partner in need. Their application now can securely share data with pharmacies and can ensure that the best medication/plan is being offered to end users. This will undoubtedly increase customer satisfaction as well as client usability.

Technologies Leveraged

VPC, EC2, EBS, Transit Gateway, Direct Connect, ENI, EIP 

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