Management Excellence: real-time performance of agents and task queues, advanced activity filtering, silent monitoring/training, listening and downloading of recordings, broadcast announcements to the entire team or by groups and more.
Improved team collaboration: agents can check availability and quickly connect with others for help responding to customer issues. Connect Path allows them to open a chat or make a voice call to other collaborators with just one click.
Enhanced Reporting: Real-time reporting with statistics and key performance indicators (KPIs) that enable supervisors to effectively manage and monitor agents and queues, and seamlessly accelerate responses in their contact center.
Ease of Integration: Connect Path provides robust prebuilt integrations with leading CRM solutions (Salesforce, Microsoft Dynamics, Zendesk, and Epic) so agents have the information they need to better respond and make customers happy.
*Price defined based on a consumption of 8 hours a day, for 20 days a month, for a license.