CloudHesive

Modernize Your Contact Center with Amazon Connect + CloudHesive

Reduce costs, enhance customer experience, and scale effortlessly. With CloudHesive and Amazon Connect, you get an agile, cloud-native contact center powered by AI and built for growth.

Let’s Talk About Transforming Your Contact Center

Fill out the form and one of our experts will show you how to improve your operations in just a few weeks.

The Impact
You Can Expect

Lower your operating costs by up to 30%

Speed up customer response with 70% faster handling

Drive customer satisfaction up by 25%

Go live in 10 days or less

Enable remote, scalable teams

Gain insights with real-time dashboards

Why Choose CloudHesive?

As an AWS Premier Partner, CloudHesive helps organizations like yours achieve real, measurable outcomes with Amazon Connect. Our certified team works alongside you to:

  • Design a seamless omnichannel customer journey
  • Deploy intelligent automation with AI and bots
  • Centralize operations and monitoring in one platform
  • Integrate Amazon Connect with your existing CRM, ERP, or business tools
  • Ensure 24/7 continuity, support, and managed services
What's included in Our Services
  • Amazon Connect planning and deployment
  • AI-powered bots and intelligent workflows
  • Custom dashboards and real-time reporting
  • Fully managed services and continuous optimization

Success Stories Real Results

Companies across industries have already transformed their customer service operations with Amazon Connect and CloudHesive. Here are some of the measurable results they’ve achieved:

Care.com

Tech

Saved $300,000 annually in licensing and support.Increased CSAT scores.

University in Florida

Education

Handles 800,000 call minutes/month + 40,000 emails.Reduced wait times and abandonment rates.

Tellus

Healthcare

Regulatory compliance with automation.40% cost savings + 20+ hours/month in manual work eliminated.

Morris Global Group

BPO

Multilingual contact center + real-time visibility.Improved service quality and operational efficiency.

Ready to become our next success story?

Fill out the form and one of our experts will show you how to modernize your contact center, reduce costs, and deliver better customer experiences with Amazon Connect and ConnectPath.

Supercharge
Amazon Connect
with ConnectPath

ConnectPath is our exclusive solution that extends Amazon Connect with ready-to-use, enterprise-grade features
  • Intuitive dashboards for agents and supervisors
  • Workforce management and smart call routing
  • Automated post-call surveys and customer feedback
  • Integrated messaging: WhatsApp, email, SMS, and more
  • No custom development needed

All in a single, easy-to-use interface designed to maximize agent productivity and customer experience.

Real-World
Use Cases

  • Companies migrating from legacy call center platforms
  • Operations looking to offer multichannel support without adding headcount
  • Organizations wanting to boost CSAT and NPS with AI and automation
  • Contact centers dealing with seasonal or unexpected spikes in volume
  • BPOs focused on efficiency, scalability, and visibility
Let’s Talk About Transforming Your Contact Center
Fort Lauderdale

2419 E. Commercial Blvd, Ste. 300
Ft. Lauderdale, Florida
USA

Denver

4700 S Syracuse St,
Ste. 600
Denver, CO 80237
USA

Buenos Aires

Av. Olazábal 1483, Piso 3
CABA, Ciudad de Buenos Aires
Argentina

Santiago de Chile

Balmoral 309, oficina 1707
Las Condes, Región metropolitana
Santiago de Chile
Chile

Bogotá

CL 110-9 25, Torre Pacific
Piso 8, Oficina 813
CP 110111 Usaquén, Bogotá DC
Colombia

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