With the help of ever-changing technology, companies can provide their customers with a more efficient and effective service from every angle. Many practices with traditional call centers are becoming obsolete. Amazon Connect gives you the foundation you need to quickly and easily create a fully featured contact center for your customers. There’s no question that […]
Stop juggling contact center channels with omnichannel cloud management Omnichannel cloud contact centers like Amazon Connect provide hosted customer service functions that handle customer contact from multiple communication channels at the same time without skipping a beat. No more having to manage each communication channel separately and merging records manually. Omnichannel cloud services do both […]
The Amazon Connect Streams API can now be used to change the visibility option on the settings page of the Contact Control Panel — bringing multiple benefits to contact center managers Key Takeaways: The Amazon Connect Streams API gives more control to contact center managers by allowing them to change visibility options in their Contact […]
ConnectPath Overview ConnectPath is an omni-channel contact center powered by Amazon Connect. You can add ConnectPath to an existing Amazon Connect contact center or the ConnectPath team will provide a complete solution including design, deployment and ongoing support. ConnectPath enables you to spin up a complete contact center in a fraction of the time and […]
The long-awaited Kustomer and Amazon Connect integration is finally here — here’s how to get the benefits for your business Key Takeaways: Kustomer users can integrate their existing platform with the Amazon Connect CTI for the first time. Agents can pick up Amazon Connect calls and queries from the Kustomer platform with the integration. The […]
Mid August, AWS announced AWS Contact Center Intelligence(CCI). AWS CCI enables customers to build powerful chatbots and AI-driven Interactive Voice Response (IVR) solutions, including self-service functions to allow customers to find answers or complete transactions without the assistance of a live agent 24/7/365. Along with the self-service functions, CCI includes realtime analytics, agent assist and […]
