Blogs

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Blogs

  • How Businesses Are Using Contact Lens AI to Take AWS Connect to the Next Level

    AWS Contact Lens use cases for optimizing call center management  Key Takeaways:  What does call center optimization mean? Learn the current business trends impacting call centers Discover why...

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  • Connect Third-Party Data With Amazon Connect via CloudFormation

    Templates for Amazon Connect simplify time-consuming, error-prone deployment tasks Key Takeaways: With CloudFormation, third-party data can be integrated from SaaS apps, including CRMs Integrate...

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  • Amazon WorkSpaces Web Is Rolling Out Everywhere – Is It Right for Your Workforce?

    WorkSpaces Web has been in limited release for some time, but now it’s becoming available for everyone. Here’s what it allows and who might benefit the most from it. Key Takeaways Not...

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  • Automate Amazon Connect Contact Lens Call Summaries With AI

    Your guide to Contact Lens call summary automation: Advantages, how it works, and when to use it. Key Takeaways:  Business advantages of automating call summaries in Contact Lens When to use Contact...

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  • Driving Success through Cost Optimization

    Scenario One of your biggest clients calls you and asks: Why is my AWS bill so high? Hi, my name is Jorge Rodriguez, as a Lead Cloud Engineer and an AWS Ambassador – I’m here to empower...

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  • How Amazon Connect Empowers and Assists Your Contact Agents

    Easy to use. Information at their fingertips. Help when they need it. An agent’s dream. Key Takeaways Half of consumers in 2022 say their experience is important when choosing a brand, which is...

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  • How to Create a Custom Amazon WorkSpaces Image and Bundle

    Easily apply configurations with custom bundles created from your existing WorkSpaces for consistent rollout across operating systems   Once you’ve launched set up and launched your Amazon...

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  • How to Quickly Navigate Transcripts and Audio in Amazon Connect

    Tools residing within Contact Lens for Amazon Connect empower quick analysis and action   Contact center supervisors use Contact Lens for Amazon Connect to rapidly track agent compliance, follow...

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  • Automatically Categorize Contacts in Amazon Connect via Amazon Contact Lens

    Amazon Connect Contact Lens lets you label and analyze contacts – here is how to set it up Monitoring various business processes and collecting data is essential to leveling up your call center...

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  • How to Manage Updates at Scale in Amazon WorkSpaces

    There are automatic maintenance windows for AlwaysOn and AutoStop users, as well as a hands-on method Key Takeaways: WorkSpaces offers secure, reliable, and scalable access to persistent desktops,...

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  • How to Add an Amazon Lex Bot to Amazon Connect

    Follow these guidelines to set up an Amazon Lex bot and capture customer inputs Want to have an automated conversational tool to deal with clients? Want to give your customers a naturally pleasant...

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  • Assign Security Profile Permissions in Amazon Connect Contact Lens

    Control customer data access on a granular level for added security Key Takeaways: Contact Lens is a valuable customer service tool with automated security This built-in security utilizes predictive...

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