Blogs

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Blogs

  • Provide a Personalized Customer Experience With Apple Business Chat for Amazon Connect

    Create an interactive, familiar experience directly through the apple messaging app using Amazon Connect’s native integration with Apple Business Chat Key Takeaways: Apple dominates the US mobile...

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  • Leverage Amazon Connect and AI to Predict Customer Contact Intent

    Here’s how to use Amazon Machine Learning capabilities to build an intent prediction model in Amazon Connect.   Key Takeaways: Understanding customer intent is key for contact center...

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  • Superlative Customer Service Is Easy with Amazon Connect Unified Customer Profiles

    Exceed customer expectations by giving Agents Complete Information at Their Fingertips Key Takeaways: Customers expect a hyper-personalized customer service experience Amazon Connect Customer...

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  • How to Manage Queues in Amazon Connect

    Here’s how to use APIs to create, modify, and describe your Amazon Connect contact center queues. Key Takeaways: Managing contact center queues can be costly, time-intensive, and prone to...

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  • Manage Contact Flows With Amazon Connect APIs

    Programmatically configure and test Amazon Connect contact flows while reducing effort and errors Key Takeaways: New contact flow APIs are easily deployed from an AWS CloudFormation template Contact...

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  • Automate, Track, and Manage Tasks for Amazon Connect Contact Center Agents

    Here’s everything you need to know about Amazon Connect Tasks and how it improves agent productivity while enhancing the customer experience Key Takeaways: Contact center agents often track and...

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  • Run Real-Time Contact Center Analytics on Amazon Connect

    Amazon Connect Contact Lens lets your call center apply machine learning and natural language processing for speech-to-text analysis and real-time insights Key Takeaways: Amazon Connect Contact Lens...

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  • Amazon Connect Customer Profiles: What You Need to Know

    Here’s how to use Amazon Connect Customer Profiles to help your contact center agents provide exceptional customer support Key Takeaways: Contact center agents are often required to switch...

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  • An In-Depth Look at Amazon Connect Wisdom

    Amazon Connect Wisdom brings disparate data together to quickly provide the information your service agents need Key Takeaways: Consumers expect speedy and personalized customer service Wisdom uses...

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  • Set Up Remote Contact Center Agents Quickly with Amazon Connect

    Here’s how to set up a fully operational contact center that can be accessed from nearly anywhere. Key Takeaways: Amazon Connect lets your business set up a contact center that agents can...

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  • Create an Automatic OpsItem When CloudWatch Alarm Enters an Alarm State

    Auto-generated OpsItems give detailed information about the alarm for swift remediation. Key Takeaways: The auto-generated OpsItem offers aggregated information that makes alarm investigation easy...

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  • 4 Security Tips for Your Amazon WorkSpaces Deployments

    4 ways to secure data, networks, and devices across your Amazon WorkSpaces. Key Takeaways:  Amazon WorkSpaces leverages cryptography to protect data in transit. Creating security groups or applying...

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