Blogs

Stay up to date with our latest blog posts.

Blogs

  • An In-Depth Look at Amazon Connect Wisdom

    Amazon Connect Wisdom brings disparate data together to quickly provide the information your service agents need Key Takeaways: Consumers expect speedy and personalized customer service Wisdom uses...

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  • Set Up Remote Contact Center Agents Quickly with Amazon Connect

    Here’s how to set up a fully operational contact center that can be accessed from nearly anywhere. Key Takeaways: Amazon Connect lets your business set up a contact center that agents can...

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  • Create an Automatic OpsItem When CloudWatch Alarm Enters an Alarm State

    Auto-generated OpsItems give detailed information about the alarm for swift remediation. Key Takeaways: The auto-generated OpsItem offers aggregated information that makes alarm investigation easy...

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  • 4 Security Tips for Your Amazon WorkSpaces Deployments

    4 ways to secure data, networks, and devices across your Amazon WorkSpaces. Key Takeaways:  Amazon WorkSpaces leverages cryptography to protect data in transit. Creating security groups or applying...

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  • AWS Nitro Enclaves Reduces Attack Surfaces for Data Processing

    Here’s how you can use AWS Nitro Enclaves to protect highly sensitive data within EC2 instances Key Takeaways: AWS Nitro Enclaves is an Amazon EC2 feature designed to help organizations protect...

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  • Directory Services & User Authentication for Amazon WorkSpaces Deployment

    There are 6 common deployment scenarios for Active Directory Domain Services on AWS. Here’s how to handle each of them. Key Takeaways You can use an existing on-premises Microsoft Active Directory...

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  • Using Amazon CloudWatch to Monitor and Log Your Amazon WorkSpaces Deployment

    Use these best practices to monitor the health and connection status of individual Amazon WorkSpaces and deployments with Amazon CloudWatch Key Takeaways Organizations are increasingly using Amazon...

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  • Deploying Amazon WorkSpaces With the Right Network and VPC Configuration

    Know the network specifications and Amazon Virtual Private Cloud configurations you need to deploy Amazon WorkSpaces. Key Takeaways: Amazon WorkSpaces is a managed desktop cloud computing service...

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  • Using AWS Systems Manager for Software Deployment to Amazon WorkSpaces

    Amazon WorkSpaces is perfect for today’s remote workers. Take a look at how to use AWS Systems Manager to install new software on a running WorkSpace as your business needs change. Key Takeaways...

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  • Applying the Shared Responsibility Model to Amazon WorkSpaces for External Users

    Here’s a look at the AWS shared responsibility model and how to apply it to WorkSpaces for external users Key Takeaways Security and compliance are shared responsibilities among Amazon Web...

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  • AWS Free Usage Tiers Allow You to Test Cloud Solutions Before Committing

    Looking to see which AWS cloud solutions will work for your business? Leverage the free tier of AWS to “try before you buy.” Here’s how it works. Key Takeaways: Try before you buy: Amazon Web...

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  • How to Protect Sensitive Amazon Connect Recordings in Amazon Transcribe

    When your contact center handles sensitive payment information en masse, it’s critical to maintain PCI compliance. The right contact flow empowers agents to disable recording while taking sensitive...

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