Blogs

Stay up to date with our latest blog posts.

Blogs

  • Choosing a Desktop as a Service: Amazon WorkSpaces vs. Citrix Managed Desktops

    The differences between Amazon WorkSpaces and Citrix virtual desktops could decide the success or failure of your remote work infrastructure Desktop-as-a-Service (DaaS) platforms are a means of...

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  • Amazon Contact Lens Brings AI Call Analysis to Contact and Call Centers

    Amazon Connect’s long-awaited Contact Lens integration launched in July. Learn how this machine learning call analysis solution can identify critical contact center feedback and improve customer...

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  • How to Install the Amazon Connect Salesforce CTI Adapter

    The Amazon Salesforce CTI adapter is a powerful tool for synchronizing agents and information between Salesforce Omni and Amazon Connect. Learn how to install and implement the adapter in a few easy...

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  • 5 Benefits of Amazon Connect and Salesforce CTI Integration

    If your cloud contact center could use a boost in on-call productivity, customer satisfaction, or any number of metrics, integrating Amazon Connect and Salesforce CTI could be the way to get it. ...

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  • 4 Ways Sales Teams Benefit From Amazon Connect and Salesforce CTI Integration

    One of the best ways to unlock more sales and revenue is to connect the systems your sales teams rely on the most While customer relationship management (CRM) platforms have been around for decades,...

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  • Managing Cold Transfers with Amazon Connect

    There’s a right way and a wrong way to set up call transfers in Amazon Connect, and it could make all the difference between a customer’s experience with your contact center. One of the most...

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  • Amazon Connect, Service Cloud Voice and Salesforce CTI Enable Total Customer-Facing Integration

    Why Amazon Connect’s integration with Salesforce Service Cloud Voice dramatically improves customer service and communication Customers are the root of your business. Being able to connect with...

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  • AWS Contact Center Intelligence

    Mid August, AWS announced AWS Contact Center Intelligence(CCI). AWS CCI enables customers to build powerful chatbots and AI-driven Interactive Voice Response (IVR) solutions, including self-service...

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  • How to Create a Dynamic, Secure IVR using Amazon Connect

    Create a secure interactive IVR by configuring Amazon Connect with AWS Encryption SDK  An interactive voice response system (IVR) is a powerful tool to simplify and personalize the customer...

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  • Amazon AppStream 2.0 – Desktop Experience

    Earlier this week, Amazon released AppStream 2.0 Desktop View, this feature enables customers to deploy a native desktop for your Amazon AppStream 2.0 environments. Previously, AppStream 2.0...

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  • 4 CRMs That Integrate With Amazon Connect?

    Integrating your customer relationship management application with Amazon Connect allows you to maintain your existing user base in the cloud. Here’s how to bridge the gap with 4 top CRMs. ...

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  • Contact Lens for Amazon Connect

    Machine Learning (ML) powered analytics to generate customer insights in minutes Contact Lens for Amazon Connect is Amazon Web Service’s (AWS) recently released service that provides a set of...

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