Machine Learning

CloudHesive has deep experience in augmenting our customer’s applications with AWS AI Services with a focus on Customer Experience, and a track record building solutions for customers in the Contact Center, eCommerce and Media spaces.

Machine Learning

With AWS and their AI services (Amazon Comprehend, Amazon Lex, Amazon Polly, Rekognition, Amazon Transcribe, Amazon Translate, Amazon Personalize, Amazon, Forecast, Amazon Textract) much of the heavy lifting is covered, but capability is still required around the operationalization of the services.

CloudHesive has built applications for our customers in the Contact Center and Media Spaces, leveraging many of these battle-tested design patterns, both tightly integrating with other AWS services (Connect, Media Services, etc.) as well as third party solutions (Contact Centers, eCommerce Platforms, etc.)

  • Goal Identification

    We work with you to identify the outcome you wish to derive from the solution

  • Data Preparation

    We work with you to prepare the data for initial training as well as integration

  • Model Selection

    Based on the data and your goals we identify an ideal model to leverage and train the model selected using sample data

  • Model Tuning

    We measure the output of the initial training and, if needed, select an additional model to leverage

  • Integration

    We integrate the AI/ML solution with your platform

  • Monitoring

    We monitor for source data quality, responsiveness of AI/ML API and quality of model/training data

  • Amazon Forecast

    Explore a sample use case of Amazon Forecast

  • Amazon Personalize

    Explore a sample use case of Amazon Personalize