Dextr Flex to Expand CloudHesive’s Contact Center Solution Offering
April 25, 2022 – Miami – Ft. Lauderdale, Fl – CloudHesive, an Amazon Web Service Premier Consulting partner and managed services provider headquartered in Fort Lauderdale, FL , announced today that they have acquired the Dextr Flex cloud contact center product line from Dextr. Dextr Flex, combines a full-agent dashboard with a rich library of contact centers features that provide an outstanding contact center experience, for both customers, agents and supervisors. Via the acquisition, CloudHesive will assume ongoing responsibility for supporting the existing Dextr customer base, new customer acquisition, and ongoing software feature enhancements for the Dextr platform.
“We’re excited to bring the Dextr Flex cloud platform into the CloudHesive portfolio,” says Jim Walker, CEO of CloudHesive. “We can offer a truly unparalleled customer contact experience platform for our customers combining Dextr with our expertise in consulting and managed services for Amazon Connect and our Centricity Customer Connect software-as-a-service platform.”
The addition of Dextr extends CloudHesive’s investment in the contact center space and provides customers with world-class agent management, contact center operations and reporting capabilities for their clients. CloudHesive will integrate Dextr with its comprehensive consulting and managed services for Amazon Connect as well as it’s Centricity Customer Connect software-as-a-service platform to deliver a complete, easy-to-deploy, and cost-effective solution for companies wishing to quickly deploy a “pay for what you use” contact center solution.
Customers will benefit from the combination of Dextr with CloudHesive’s vast cloud consulting and professional services experience. CloudHesive is an AWS Premier Partner and AWS Managed Services partner and supports a large and growing customer base of public and commercial sector accounts. The company’s success in the contact center space spans from Amazon Connect migration and integration projects to the development of innovative solutions for remote workforces, developing capacity-on-demand and disaster-recovery-as-a-services, and implementing and managing security operations for their cloud contact center customers.
“CloudHesive’s status as an AWS Premier tier partner, excellent reputation, extensive footprint across the US and LATAM regions, and their deep knowledge and expertise with Amazon Connect make them the perfect choice to take Dextr to the next level,” says Peter Buswell, founder of Dextr. “They’re a true leader and innovator in the cloud contact center space.”
Dextr, now powered by CloudHesive, is available via the AWS Marketplace, a curated digital catalog that makes it easy for public sector and commercial organizations to discover, procure, entitle, provision, and govern third-party applications, and through the CloudHesive sales team at [email protected].
CloudHesive is a leading provider of cloud technology, offering a unique combination of services, support, and software to reduce “time to cloud.” As an AWS Premier Partner, we are experts launching businesses to new heights in the cloud by providing the freedom to focus on what they do best. Cloudhesive employees form a customer-obsessed organization and are passionate about reducing the challenges that organizations face building and operating today’s cloud-based mission critical systems.
We serve our customers in North America, South America and beyond from our headquarters in Fort Lauderdale, FL with offices in Norfolk, Virginia, Santiago, Chile, and Buenos Aires, Argentina. Visit www.cloudhesive.com for more information.