Dextr Contact Center as a Service

Dextr is a cloud contact center as a solution, built on Amazon Connect and now powered by CloudHesive. Dextr combines the base capability of Amazon Connect with a full-featured agent dashboard and a rich library of features—without requiring custom development.

symbee VoiceFoundry Ujet PACE Aspen Amazon Connect

Dextr is a contact center as a service solution powered by Amazon Connect that combines a full-featured agent dashboard with a rich library of cloud services at an extremely affordable pay-per-use price. Unlike expensive server-based systems, or time-consuming custom developments, Dextr deploys immediately, enhances the expanding capabilities of Amazon Connect, and costs a fraction of traditional solutions.

Three Great Applications for Dextr

  • 1

    As a complete contact center solution (that happens to be built using AWS and Amazon Connect!) for customers looking to migrate an existing contact center or build out a new one.

  • 2

    As a terrific complement technology to incorporate when you launch your Amazon Connect contact center, saving you the time and cost of custom development to add Dextr’s many features

  • 3

    As an add-on to provide additional usability, monitoring, and reporting features and functionality for your current Amazon Connect instance.

Dextr Offers Tremendous Benefit for your Modern Contact Center:

  • symbee VoiceFoundry Ujet PACE Aspen Amazon Connect

    The Ultimate Contact Center Managability

    Real-time agent and queue performance, advanced activity filtering, silent monitoring/coaching, listen and download recordings, broadcast announcements to the whole team or just a single queue, flexible permissions, and user management system, set holiday schedules, ad-hoc and scheduled closures, personalized company branding and more.
    • Real Time Metrics by queue or global view.
    • Agent dashboard shows the status of all agents and the time they have been in each state
    • Drop in on active calls to monitor or Whisper Coach that agent
    • Push announcements to the agent desktops

  • symbee VoiceFoundry Ujet PACE Aspen Amazon Connect

    Improved Team Collaboration

    Unified communications play an important role in modernizing contact centers by delivering powerful collaboration features directly to the agent desktop. Agents can check availability and quickly connect with knowledge workers for assistance responding to customer issues outside of the normal resolution flow.
    • Click-to-Chat with fellow agents to open a keyboard chat or voice call, something

  • symbee VoiceFoundry Ujet PACE Aspen Amazon Connect

    Intuitive, unified agent interfaces

    Give your agents a powerful way to engage customers in support inquiries and in the purchasing process. The intuitive, unified interface enables agents to respond to customer communications across multiple channels: email, chat, and social all in one queue. Pre-scripted answers to commonly asked questions and next best actions

  • symbee VoiceFoundry Ujet PACE Aspen Amazon Connect

    Built-in Integrations

    Dextr provides robust pre-built integrations with leading CRM solutions — Salesforce, Microsoft Dynamics, Zendesk, and Epic — so that agents have the information they need to make customers happy.

  • symbee VoiceFoundry Ujet PACE Aspen Amazon Connect

    Enhanced Reporting

    Get real-time reports with statistics and key performance indicators (KPIs) that enable supervisors to effectively manage and monitor, agents, and queues, and seamlessly accelerate responses in your contact center.

  • symbee VoiceFoundry Ujet PACE Aspen Amazon Connect

    Improved Agent Productivity

    Increase agent productivity with quick dialer, real-time team presence, real-time queue metrics and global views, click to callback, activity management, engagement management, personal directory, queue live look-in, call dispositions and more. • “Live look” so that you can see each caller in queue by their caller identification as provided by ANI.
    • Agents can “raise their hand” electronically and notify a Supervisor that they need assistance.

  • symbee VoiceFoundry Ujet PACE Aspen Amazon Connect

    A Cost Effective, Complete Solution

    All feature built in, pre-defined fixed-fee implementation, and ongoing costs of about $1/day per agent for a full omnichannel solution (voice, text, and chat). No costly development or on-site services required.
    Minutes to Deploy
    Easily scalable
    Nothing to Install
    Nothing to Configure
    Lives on AWS
    HIPAA Compliant
    Available in All Regions.