Posts by ContentBacon

  • The image is a black chalkboard with a yellow target and arrow at the center over the top of intersecting lines indicating computer system complexity." alt="">
    AWS Cloud Computing for University Systems

    AWS cloud computing for universities & colleges At the beginning of the COVID pandemic, many colleges and universities discovered the advantages of accessibility, flexibility, and organizational...

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  • A customer service agent utilizes four benefits of Amazon Connect customer profiles to provide a better experience to each customer." alt="">
    4 Big Benefits of Amazon Connect Customer Profiles

    Having access to the correct data when providing customer service is crucial. Without the help of the right technology, this wouldn’t be possible. It’s also inherently necessary due to the volume...

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  • The image shows an overhead view of two agents sitting at a shared desk and doing a first bump after providing a high-quality customer experience with Amazon Connect." alt="">
    Amazon Connect – Empower Agents to Offer Exceptional Customer Service and Deliver Quality

    Empower agents for exceptional customer service.     Customer service impacts a business on multiple fronts. First, high-quality and effective customer service builds a brand image and...

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    GoFurther, how far do you want to go?

    Have you ever tried thinking beyond your current situation? Have you wondered how the present of your business would change if you dared give a step further? Or two? Or as many as you want? The...

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  • " alt="">
    GoFurther, how far do you want to go?

    Have you ever tried thinking beyond your current situation? Have you wondered how the present of your business would change if you dared give a step further? Or two? Or as many as you want? The...

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  • Two employees review business growth metrics and discuss contact-center-as-a-solution service and using a ConnectPath dashboard for their business." alt="">
    Why Do I Need a ConnectPath Dashboard to Build Business Value?

    Providing value to your customers considers many different aspects of your business. To deliver a complete, satisfying customer experience, you’ll need to use a business dashboard. The best way...

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  • The image shows an overhead view of three customer service agents working at connected desks, with a supervisor providing tips or training in an office setting." alt="">
    Benefits of Amazon ConnectPath

    13 Benefits of using Amazon ConnectPath     Business success revolves around providing exceptional customer service all the time and every time. Provide employees with intuitive and...

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  • An employee shows a colleague how to turn your Amazon Connect call center into a fully featured contact center." alt="">
    How to Turn Your Amazon Connect Call Center into a Fully Featured Contact Center

    With the help of ever-changing technology, companies can provide their customers with a more efficient and effective service from every angle. Many practices with traditional call centers are...

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  • The image has a blurred background of an office and a desk. On the desk is a laptop opened against a stack of hardcover books." alt="">
    Accelerating Remote Learning Using AWS Moodle

    How to accelerate learning using AWS Moodle.   Online learning has been around for some time now. In fact, in 2019, more than 12 million people took part in online learning for professional or...

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  • Developers collaborate on how to modernize the public sector applications using serverless architecture." alt="">
    How to Modernize Public Sector Applications Using Serverless Architecture

    Being able to stay one step ahead with development in an ever-growing market takes an innovative approach. Using serverless architecture is one of the best ways to get this done, alongside utilizing...

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  • Executives and employees discuss why the recession is a good time to consider managed services." alt="">
    Why a Recession Is a Good Time to Consider Managed Services

    A recession can pose unpredictable and diverse challenges in the corporate world. To manage rapid change and ensure your company stays afloat, it can be advantageous to look into working with a...

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  • Light blue background with lights simulating a computer chip, an old-fashioned padlock sits on top of the lighted chip display." alt="">
    CMMC and the Implications for Your Organization

    CMMC implications and solutions – who needs a CMMC solution?   The federal government’s CMMC compliance requirements will take effect in 2026. Now is the time to build an understanding of...

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