Posts by ContentBacon

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    Care.com saves $300,000 annually with an omni-channel platform built on Amazon Connect and CloudHesive ConnectPath

    Company summary Care.com is an online marketplace for families to find childcare, senior care, care for those with special needs, care for home, tutoring support, and pet care. The company is...

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    Argentine Chamber of Commerce increases operational efficiency by 80% with cloud transformation by CloudHesive

    Company summary The Argentine Chamber of Commerce and Services (CAC) is comprised of local and sectoral organizations with merchants and commerce companies. They are part of the celebrated Group of...

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    Bluegreen Vacations saves 40 person-hours monthly with DevOps automation

    Company summary Founded in 1966, Bluegreen Vacations, a wholly owned subsidiary of Hilton Grand Vacations, provides vacation ownership opportunities to enable busy families to slow down, relax, and...

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    Revolutionize Customer Interactions with AWS Conversation Bots and AI

    Keep your SaaS company on the cutting edge of customer service   There’s no question that customer service technology has evolved dramatically over the years, adapting to changing consumer...

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    Transforming Public Safety: The Argentine Federal Police Strengthens Its Cloud Infrastructure with CloudHesive

    The Client The Argentine Federal Police (PFA) is the main internal security force of Argentina, operating under the Ministry of Security. With branches in every province and Buenos Aires, the PFA...

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    Enhance the Customer Experience With Amazon Connect Chat

    Give your SaaS customers what they want: fast answers and personalized service   Omnichannel communication is a must-have in today’s SaaS customer service landscape. Your customers expect...

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    Strategies for security hybrid cloud setups

    Empowering your team with effective hybrid cloud security strategies   Hybrid cloud environments appeal to companies that restrict where data is stored or prefer to secure sensitive data on...

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    Empower Your Teams – Use ConnectPath Reporting to Track Agent Performance

    ConnectPath is a robust, easy-to-use platform that revolutionizes customer service.   Tracking agent performance is crucial to enhancing customer service efficiency – it provides valuable...

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    Leveraging Amazon Forecast for Predictive Analytics in Call Centers

    Optimize staffing, improve customer service, predict call volume and more with the power of machine learning     By analyzing historical data and patterns, call centers can make data-driven...

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    Comprehensive Checklist for a Smooth Migration to AWS

    Migrating to Amazon Web Services (AWS) can revolutionize your SaaS business, offering enhanced performance, scalability, and security. This comprehensive checklist ensures a smooth and successful...

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    How Tech Companies Can Leverage Managed Cloud Services for Business Expansion

    In today’s rapidly evolving tech landscape, managed cloud services are pivotal for driving business growth, but how exactly can tech companies use this as leverage for business expansion? For...

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    Transforming call center operations: How Amazon Connect drives operational efficiency

    Level up call center efficiency with Amazon Connect Amazon Connect levels up any SaaS contact center by improving process efficiency, reducing costs, and the best part – upping your customer...

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