Posts by ContentBacon

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    AI-Driven Customer Service Chatbots: Enhancing Customer Experience & Business Efficiency

    What’s All the Fuss about AI-Driven Customer Service Chatbots? Using AI technology, customers can interact with chatbots via phone, email, text, or social media. AI-driven chatbots offer answers to...

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    Elevating Customer Experiences: Unleashing AWS Conversational AI in Contact Centers

    Learn what Conversational AI is and how you can benefit from it. Traditional first-tier customer service support has moved to AI. Why? Because AI offers conversational interfaces that act and...

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    Artificial Intelligence and Multi-Channel Contact Centers: The Future of Customer Service

    AI Innovation and Multichannel Contact Centers  Multi-channel contact centers offer better service by allowing customers to choose their communication preferences. Customers are no longer forced to...

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    Infrastructure Migration to the cloud

    The Customer The Undersecretary of Sports of Chile is in charge of sports policies in Chile. Its mission is to lead the promotion of the practice of physical activity and to encourage competitive and...

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    Canal Caracol – PoC S3 Project

    The customer Caracol Television is the first national television network in Colombia.  The company’s business model is basically to produce content and bring it to different audiences through...

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    AWS Migration Consulting Services

    The Customer Founded in June 2006 by visionary psychiatrists, Redgesam focuses on mental health care under the GES law. With 15+ years of experience, it is the main national network in this field,...

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    Carabineros – Virtual Police Station Infrastructure Migration

    The Customer The Carabineros de Chile is the institution responsible for giving effect to the law, its purpose being to guarantee and maintain public order and internal public security throughout the...

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    Unlocking Security and Efficiency: A Deep Dive into Amazon Connect Voice ID

    Security and authentication using voice biometrics  Users of Amazon Connect benefit from Amazon Connect Voice ID, which enables customer service teams to identify identity accurately. Amazon Connect...

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    CloudHesive Simplifies Amazon Connect for Customer Support

    Simplify Amazon Connect with CloudHesive If you’re in the market for a complete customer support solution, look no further than Amazon Connect. It provides the tools to organize and streamline your...

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    The Power of Amazon Connect Reporting & Analytics

    The key to continuous business improvement is analytics. Analytics and reporting provide businesses with insights into operations based on actual data. When using Amazon Connect, you can study...

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    Experience Whole Team Optimization with Amazon Connect & CloudHesive

    Amazon Connect & CloudHesive – Optimize Your Service  Managing an efficient and effective customer call center or contact team is no joke. Keeping track of customers’ questions and issues...

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  • The image displays a team embracing a blue cloud as they prepare to perform a cloud migration." alt="">
    Cloud Migration for Startups: Navigating the Path to Digital Transformation

    The significance of cloud migration for startups Startups are in the perfect position to migrate to the cloud. Why? Migrating to the cloud as a startup is simpler and helps the business grow...

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