Posts by ContentBacon

  • Well Architecture Review and Managed Services" alt="">
    Well Architecture Review and Managed Services

    Customer Challenge Integrated Home Care Services (IHSC) was running almost all of their production workloads in AWS, managed by a third-party MSP.  With continued dissatisfaction with their current...

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    Cloud Migration Strategies for Mitigating Security Risks

    Cloud migration security strategies  Data is a valuable business asset, making it a prime target for thieves and malicious cyber actors (MCAs). The attraction of MCAs to the cloud is simply the...

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    How Higher Education Call Centers Match Student Needs Today

    Today’s college and university students have been raised with evolving technology and have high expectations that include personalized and efficient services from their educational institutions....

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    Evolving Threats, Emerging Solutions: Exploring Trends in Managed Security Services

    Trends in managed security services The managed security services industry is experiencing rapid growth due to the rise in the number of complex cybersecurity threats. The expansion of the threat...

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    6 Tips for Scaling Contact Center Operations

    AWS Connect and ConnectPath optimize operations while offering a superior level of customer service To succeed, contact centers must efficiently scale operations. Having agents and technology to...

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    AWS Migration and Managed Services

    Customer Challenge Webops was running all of their production systems in Rackspace, with a contract expiration soon approaching, and needed to migrate to a more cost-effective, secure, and reliable...

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    Best Practices for a Successful and Efficient Cloud Migration

    Take your business to new heights with capabilities only available in the cloud The cloud is used by 94% of companies worldwide for good reason.It’s scalable, enhances collaboration, easy to...

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  • A shield with a keyhole in it, symbolizing cybersecurity, is over a blue background." alt="">
    Understanding CMMC – Tips and Strategies for Successful Compliance

    New requirements are being phased in. Are you ready to meet them? An MSSP can help. To enhance the cybersecurity practices of organizations that work with the U.S. Department of Defense (DOD), they...

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  • A woman with a suitcase breezes by the reception desk in a hotel while looking at her phone." alt="">
    From Check-In to Check-Out: How Cloud Technology is Transforming Hospitality

    Exceed customer expectations. Streamline operations. Increase profitability. They’re all yours in the cloud.   Cloud computing has revolutionized the way every industry does business. By...

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    Dallas College

    The Challenge Required an agile call center solution to scale without fixed costs for agents throughout the year Increasing demands from faculty and student communication Lack of integration to...

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    Well Architecture Review and Managed Services

    The Challenge IHCS challenged with previous MSP’s for monitoring, availability for their cloud environment. Previous SLAs, response times and compliance did not meet customers requirements. The...

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    Amazon Personalize: Create a Customer Experience Worthy of Brand Loyalty

    Get the contact center analytics you need to offer a hyper-personalized experience   With a seemingly endless amount of online purchasing options, the imperative for today’s sellers is to...

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