Posts by ContentBacon
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How AI Chatbots are Changing the Call Center Game
With Amazon Lex Chatbots and Contact Lens, you can create tomorrow’s customer experience today. Key Takeaways: AI chatbots are revolutionizing not just call centers, but the way customer service is...
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4 Challenges of Managing WorkSpaces at Scale and How to Solve Them
A skills gap in IT staff and rising employee costs make managed services the right choice Key Takeaways: Research says it takes a minimum of 10 dedicated full-time IT staff members to manage DaaS...
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How Artificial Intelligence Is Reinventing the Call Center
Today’s most important AI call center trends – is your call center ready for them? Key Takeaways: Learn how to improve customer service operations using automation while still providing...
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Improve Your Call Center With Amazon Connect and Personalization
How to leverage AWS’s AI expertise to take your call center to the next level Key Takeaways Amazon Connect Contact Center can be paired with Amazon Lex, which uses Amazon’s connect AI so...
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5 Tips for Managing Amazon WorkSpaces at Scale
Scaling WorkSpaces is an opportunity to review UX, security, and access policies Key Takeaways: While scaling up Amazon WorkSpaces isn’t overly complicated, there are things that require...
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How Businesses Are Using Contact Lens AI to Take AWS Connect to the Next Level
AWS Contact Lens use cases for optimizing call center management Key Takeaways: What does call center optimization mean? Learn the current business trends impacting call centers Discover why...
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Connect Third-Party Data With Amazon Connect via CloudFormation
Templates for Amazon Connect simplify time-consuming, error-prone deployment tasks Key Takeaways: With CloudFormation, third-party data can be integrated from SaaS apps, including CRMs Integrate...
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Amazon WorkSpaces Web Is Rolling Out Everywhere – Is It Right for Your Workforce?
WorkSpaces Web has been in limited release for some time, but now it’s becoming available for everyone. Here’s what it allows and who might benefit the most from it. Key Takeaways Not...
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Automate Amazon Connect Contact Lens Call Summaries With AI
Your guide to Contact Lens call summary automation: Advantages, how it works, and when to use it. Amazon added AI (artificial intelligence) capability to the existing Amazon Connect...
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How Amazon Connect Empowers and Assists Your Contact Agents
Easy to use. Information at their fingertips. Help when they need it. An agent’s dream. Providing an excellent customer experience today isn’t a choice. It’s a necessity as...
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How to Create a Custom Amazon WorkSpaces Image and Bundle
Easily apply configurations with custom bundles created from your existing WorkSpaces for consistent rollout across operating systems Once you’ve launched set up and launched your Amazon...
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How to Quickly Navigate Transcripts and Audio in Amazon Connect
Tools residing within Contact Lens for Amazon Connect empower quick analysis and action Contact center supervisors use Contact Lens for Amazon Connect to rapidly track agent compliance, follow...
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