Amazon Lex Technology Now Available for Developers Looking to Add Conversational Interfaces to Their Applications

BY:

Sep 13, 2017

Leverage the same technology used by Amazon Alexa devices to power your own applications

Is your team of developers looking to leverage the power of voice and text to increase the usability of your custom-built applications? If so, you’ve likely been following the growth of Amazon’s own voice-controlled speaker, Alexa.

Now, Amazon has introduced Amazon Lex, which allows developers to utilize the same technology used in Amazon Alexa in their own applications to cut down on the massive time and energy required to build conversational bots into custom-built software.

How does Amazon Lex work?

Think of Amazon Lex as an easy-to-use interface that allows you to create your own chatbot in just minutes. You provide a few phrases that could be used by your customers and Amazon Lex will in turn build a natural language model based on that provided data. Easily create chatbots that work with web applications, mobile devices, and other chat platforms like Facebook, Slack, and many others.

As is the case with most of Amazon’s offerings, Amazon Lex is a fully-managed service that can scale automatically – so there’s no need to worry about managing your own infrastructure. Amazon Lex comes pre-built with a wide array of connectors that allow you to instantly connect your chatbot to data housed in popular SaaS applications like Marketo, Zendesk, Salesforce, QuickBooks, Microsoft Dynamics, Hubspot, and others.

Make improvements to your voice-powered applications over time

Because Amazon Lex is storing data as it is collected, you’ll have access to strong analytics that will show you how your customers are using your application, which in turn enables improvements. This will allow you to continuously iterate to ensure your customers are getting the most value out of your chatbot.

You pay only for what you use

AWS’s mantra when it comes to pricing applies to Amazon Lex: You only pay for what you use. There are no minimum upfront fees and if you decide to discontinue use, there are no ongoing fees.

Amazon Lex is a great way to slowly introduce your applications to the world of chatbots. With many of today’s customers demanding some form of 24/7 support, chatbots offer a great way to interact and support them.

Learn more about Amazon Lex by reaching out to CloudHesive today

As a proud Amazon partner, CloudHesive is impressed with the features and ease of use of Amazon Lex. If you have any questions related to performance or implementation, don’t hesitate to reach out to our team of cloud experts today. We can be reached at 800-860-2040 or through our online contact form. We look forward to hearing from you soon.

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