Google Debuts New User-Friendly Video Calling App, ‘Google Duo’

BY:

Google’s one-on-one video calling app, Google Duo, launched on Monday for both Android and iOS. The app is expected to be available worldwide in the next few days.

The app boasts the ability to transition from cellular data to Wi-Fi, and high speed to low speed wireless connections seamlessly, promising to allow users to continue calls from location to location without interruption. Some loss of video quality may still occur at slower connection speeds.

Google Duo

No account sign up is required to use Google Duo, and calls can be initiated with a single tap. All calls are encrypted end to end.

For Android users, a feature called “Knock Knock” provides a preview of incoming calls, even if the app isn’t open on their device. This feature also provides a preview of outgoing calls. The preview feature only works for iOS users if the app is open, and only applies to incoming calls.

Unlike Skype, Google Hangouts, or even Facebook Messenger, the app has no extra functions or features, serving strictly as a video calling application. Duo is currently only available on mobile phones, with Google electing to start small. Duo is a basic, straightforward app that is easy to learn and use, with more in common with FaceTime than Skype. But whereas FaceTime only works between Apple devices, Google Duo is compatible with any mobile platform.

While video calling is fairly commonplace today, its generally not most people’s preferred method of communication. One of the biggest issues is the myriad of issues that arise when devices try to communicate via a video connection. There is a tendency for calls to not work well, or just not work at all because of compatibility challenges. Google Duo is attempting to address the latter issue. How successful they’ll be, and what kind of impact that will have on video calling as a whole, remains to be seen.

Have questions about video conferencing applications for business? Contact {company} at {phone} or {email} for more information about the options available to you. We’re the trusted IT professionals for businesses in {area}.

Related Blogs

  • AI-Driven Customer Service Chatbots: Enhancing Customer Experience & Business Efficiency

    What’s All the Fuss about AI-Driven Customer Service Chatbots? Using AI technology, customers can interact with chatbots via phone, email, text, or social media. AI-driven chatbots offer answers to...

    Learn More
  • Elevating Customer Experiences: Unleashing AWS Conversational AI in Contact Centers

    Learn what Conversational AI is and how you can benefit from it. Traditional first-tier customer service support has moved to AI. Why? Because AI offers conversational interfaces that act and...

    Learn More
  • Artificial Intelligence and Multi-Channel Contact Centers: The Future of Customer Service

    AI Innovation and Multichannel Contact Centers  Multi-channel contact centers offer better service by allowing customers to choose their communication preferences. Customers are no longer forced to...

    Learn More