The Importance of Trust Equity


Oct 7, 2016


What it means and why you must build it to protect your reputation during a data breach

One of the most critical yet often ignored traits of an organization is trust. Potential clients will never do business with a company they don’t trust. And if it is lost, existing clients will leave in droves. This is why if something serious happens – like a data breach – it is vital to already have trust built up. This is known as trust equity. If you have enough trust in the bank, your customers will not abandon you during difficult times. But the hard part then becomes, how can a business accumulate enough of it?

The worst thing you can do is wait until your company is hacked to think about trust. At that point, all you’ll be doing is damage control. Here are three areas you need to start addressing now:


In order for your customers to trust you, the lines of communication have to always be open. It’s important to reach out to them periodically and encourage questions or concerns whenever they arise. To do this, be sure to utilize all communication tools at your disposal, including digital channels such as your social media networks.

Creating engagement is also crucial, as it is a great way to build relationships. And don’t be afraid of criticism or negative feedback. Addressing this instead of ignoring it shows people that you care about what they have to say and gives you a chance to make improvements.


One of the best ways to increase trust is to establish your business as an authority in your industry. You can do this by providing expert guidance and giving people valuable and helpful information. This will augment your reputation. And with a good reputation, it will be easier for clients to trust you during a data breach. They will also be much more inclined to believe that you will do the right things to ensure that everything is taken care of and that it won’t happen again.


Complete transparency can be difficult for an organization, but it’s worth it if people think you have nothing to hide and will go out of your way to prove it. When everything you do is open and honest, this makes your business look good. Clients will understand that nothing underhanded is going on and it won’t be terribly hard for them to regain their faith in you.

While these tactics can help your business during a data breach, there is a better solution: not having a breach to begin with. And you can make sure of this by implementing proper security measures when you transfer your data to the cloud. To learn more about how to safeguard your data, call CloudHesive at 800-860-2040 or fill out our contact form.

Related Blogs

  • On a blue background are the letters AI in white. Superimposed over this is a robotic face wrapped with a connectivity symbol. A word bubble says can I help you." alt="">
    How AI Chatbots are Changing the Call Center Game

    With Amazon Lex Chatbots and Contact Lens, you can create tomorrow’s customer experience today. Key Takeaways: AI chatbots are revolutionizing not just call centers, but the way customer service is...

    Learn More
  • Six office workers sit at computers on opposite sides of a table in a brightly lit office." alt="">
    4 Challenges of Managing WorkSpaces at Scale and How to Solve Them

    A skills gap in IT staff and rising employee costs make managed services the right choice Key Takeaways: Research says it takes a minimum of 10 dedicated full-time IT staff members to manage DaaS...

    Learn More
  • The customer call center in an AI world." alt="">
    How Artificial Intelligence Is Reinventing the Call Center

    Today’s most important AI call center trends – is your call center ready for them?  Key Takeaways:  Learn how to improve customer service operations using automation while still providing...

    Learn More