US Engagement LLC

BY:

Amazon Connect helps Nimble Health improve High Call Volume

US Engagement owns Nimble Health which is part of a successful family of companies with a long track record of providing transparency, patient concierge and healthcare cost savings. With a member centric vision, we are trusted partners, guiding members with orthopedic and spine injuries to manage and treat pain.

The Challenge

Existing solution was not scalable and cost prohibitive. The requirement included changes in the way healthcare providers and agencies improve the way they deliver services. The Customer was seeking alternative options with a high-volume outbound calling solution that was scalable and able to meet their requirements. 

The Solution

Nimble Health chose Connect for it’s inbound and outbound call center platform As their business grew, a customized solution built on AWS Pinpoint Connect and Salesforce was required to meet requirements. Connect features and solutions included Telephony, Voice, Chat, Tasks, Contact Lens, Outbound preview, PinPoint, and Lex.

The Results

Outbound Dialing Communications were able to meet and exceed customer required threshold from high volume call to Agent answer.

 

Technologies Leveraged:  AWS HVOC Outbound dialer solution using the AWS beta technology

Related Case Studies

  • " alt="">
    Migrating a Critical Database to Amazon RDS

    AJE Group Our team had the privilege of working with a multinational beverage company of Peruvian origin that operates in 28 countries across Latin America, Asia, and Africa. As the fourthlargest...

    Learn More
  • " alt="">
    INACAP Chile boosts distance teaching and learning in a virtual learning environment.

    INACAP boost the level of education excellence that will change the world INACAP Chile is an integrated system of higher education, constituted by the INACAP Technological University of Chile,...

    Learn More
  • Light blue background with lights simulating a computer chip, an old-fashioned padlock sits on top of the lighted chip display." alt="">
    Healthcare Technology Services Company turns to CloudHesive to improve their Customer Satisfaction

    CloudHesive’s strategic relationship with a healthcare technology services company Healthcare technology services company provides real-time analytics software and custom pharmacy networks to help...

    Learn More