The Challenge
IHCS challenged with previous MSP’s for monitoring, availability for their cloud environment.
Previous SLAs, response times and compliance did not meet customers requirements.
The solution
CloudHesive helped IHCS with some of the common challenges like addressing HIPPA, security compliance and being a SOC2 partner.
With Offices in US and Puerto Rico, CloudHesive’s Managed Service deliver 24×7 to IHCS.
The WAR helped define their needs and requirements for their Business Continuity Plan.
The Timeline
We onboarded the client in Nov 2023, and at the start we performed a WAR. After completion, we onboarded their full cloud environment to CloudHesive Managed Services to manage their total environment within 6 weeks.
Benefits of CloudHesive Managed Services
We onboarded the client in Nov 2023, and at the start we performed a WAR. After completion, we onboarded their full cloud environment to CloudHesive Managed Services to manage their total environment within 6 weeks.
IHCS can see from the start, benefits such as:
Cost Savings: IHCS personnel does not have to be available off hours/weekends.
Proactive Monitoring and Maintenance: CloudHesive is able to identify and address potential issues before they cause downtime or other problems.
24/7 Support: Ensure IHCS has access to assistance whenever they need it.
Predictable costs: CloudHesive provide IHCS with predictable monthly costs for their IT Services
