Contact Center

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    Provide an Even Better Customer Experience with Amazon Connect’s Kustomer Integration

    The Amazon Connect integration gives Kustomer CRM users an edge in providing memorable customer experiences Takeaways:  Contact centers looking to boost efficiency and support their agents should...

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    Amazon Contact Lens Brings AI Call Analysis to Contact and Call Centers

    Amazon Connect’s long-awaited Contact Lens integration launched in July. Learn how this machine learning call analysis solution can identify critical contact center feedback and improve customer...

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