Blogs

Stay up to date with our latest blog posts.

Blogs

  • Touch the Cloud

    Let’s talk about the physical side of AWS. So often we talk about Cloud, Cloud Providers, Cloud Services and take it for granted all the physical technology that AWS has developed. Let’s...

    Learn More
  • Optimizing Amazon WorkSpaces Security

    Essential elements for Amazon WorkSpaces security Network security is an ever evolving and complex system made up of encryption, authentication, gateways, endpoints, data at rest, and data in...

    Learn More
  • What Do Your Customers Really Think? Find Out With Call Sentiment Analysis in AWS PCA

    Add customer sentiment and conversation characteristics to your AWS Contact Lens analytics The benefits offered through Contact Lens for Amazon Connect can’t be disputed. Real-time and post-call...

    Learn More
  • Dive into Kinesis for your SA Pro Exam!

    Introduction When tackling broad and challenging exams like the AWS Solution Architect Professional, you have to ingest a wide breadth and depth of knowledge. You could even venture to say you want...

    Learn More
  • IT Service Management in Amazon Connect

    Amazon Connect offers versatility with IT service management options The business network is the lifeblood of a business. Without the complex and interwoven network of systems, data, and...

    Learn More
  • Become a Cost and Usage Report Ninja

    If you’ve been working with AWS for a good amount of time, you will likely have heard all about how important it is to have a solid tagging strategy. This is crucial for managing large...

    Learn More
  • On the last episode of AWS re:Invent…

    Introduction As an AWS Professional, it can be dizzying to keep up with all the announcements, features, and service launches – with over 200 fully featured services available, and many new...

    Learn More
  • Cost Optimization Solutions for Amazon WorkSpaces Management

    Remote work has changed the game. Make sure your Amazon WorkSpaces are optimized so you’re not overpaying for the seats you use. The pandemic and the associated move to remote work meant rapid...

    Learn More
  • Solutions for Machine Learning and Artificial Intelligence in Amazon Connect Contact Lens

    Contact Lens for Amazon Connect provides a set of machine learning tools that enable businesses to analyze call recordings for customer sentiment, trends, and compliance Contact Lens for Amazon...

    Learn More
  • 9 Things You Wish You Knew About Securing Your Services on AWS

    Introduction   Picture this: You’ve been called into your bosses’ office.   Boss: There have been too many high-profile hacks, smacks, and attacks! I need you to secure our AWS...

    Learn More
  • Stay Connected to Customers with Self-Service CRM Integration

    The definition of superior customer service keeps changing. In an era of hyper personalization in customer interactions, the more information you have regarding your website visitors, the better....

    Learn More
  • Best Practices for Using WorkSpaces from Design to Deployment

    Manage virtual access with best practices for AWS WorkSpaces Amazon Web Services (AWS) WorkSpaces offers scalable, secured, cloud-based managed services for virtual desktop infrastructure (VDI) or...

    Learn More