Blogs

Stay up to date with our latest blog posts.

Blogs

  • How to Protect Sensitive Amazon Connect Recordings in Amazon Transcribe

    When your contact center handles sensitive payment information en masse, it’s critical to maintain PCI compliance. The right contact flow empowers agents to disable recording while taking sensitive...

    Learn More
  • Integrate Amazon WorkSpaces with AWS Lambda for Serverless Provisioning

    Want to automate provisioning and de-provisioning? Here’s how to leverage Amazon WorkSpaces in conjunction with AWS Lambda for serverless provisioning.  Key Takeaways Provisioning and...

    Learn More
  • Provide an Even Better Customer Experience with Amazon Connect’s Kustomer Integration

    The Amazon Connect integration gives Kustomer CRM users an edge in providing memorable customer experiences Takeaways:  1. Contact centers looking to boost efficiency and support their agents should...

    Learn More
  • 5 Steps to Jumpstart Your Career with AWS Certification

    Why Get Certified? With a New Year comes fresh energy and motivation to elevate your career to the next level. My name is Jorge, I’m a Lead Cloud Engineer for CloudHesive – an AWS Premier...

    Learn More
  • Transform Your Contact Center With Kustomer and Amazon Connect Integration

    The long-awaited Kustomer and Amazon Connect integration is finally here — here’s how to get the benefits for your business Key Takeaways: Kustomer users can integrate their existing platform...

    Learn More
  • 4 Benefits Amazon Workspaces Offers for Remote Workers

    4 features that make Amazon Workspaces the perfect deployment for your remote employees Key Takeaways: Amazon Workspaces offers several benefits that make it perfect for companies provisioning new...

    Learn More
  • Why You Need Amazon Lex for Intelligent Cloud Chatbots

    Half of all businesses spend more on chatbots than on mobile apps, but Amazon Lex could cut your dev and operational costs while delivering a smarter automated live chat experience.  Key Takeaways:...

    Learn More
  • Set-up Amazon Connect Voicemail Instantly With the CloudHesive Voicemail Solution

    Get your team working together with Amazon Connect Voicemail in minutes with CloudHesive’s dedicated voicemail solution Amazon Connect offers an omni-channel customer service contact center...

    Learn More
  • How to Build a Native Chatbot With Amazon Lex in Under Two Hours

    Building a native chatbot doesn’t have to be a complicated, multi-week project. With Amazon Lex and other parts of the AWS ecosystem, you can build a conversational bot on a standalone framework in...

    Learn More
  • Amazon Workspaces or AppStream 2.0: Which Best Suits Your Use Case?

    App streaming or full desktop-as-a-service? Here’s how to tell which platform will best suit your remote-access needs. More and more businesses are transitioning to cloud-based platforms that offer...

    Learn More
  • Learn to Integrate Kustomer Data into Amazon Connect IVR Contact Flows

    Now you can benefit from Amazon Connect without leaving the robust Kustomer platform behind Moving forward with the Amazon Connect integration for Kustomer is one of the best one-click decisions...

    Learn More
  • Amazon AppStream or Citrix: Which Application-Streaming Platform Is Right for Your Business?

    When it comes to streaming workplace apps for remote users, which cloud platform offers your business the features and flexibility it needs? With more companies allowing more staff to work from home...

    Learn More