AWS

Amazon Connect, Service Cloud Voice and Salesforce CTI Enable Total Customer-Facing Integration

Why Amazon Connect’s integration with Salesforce Service Cloud Voice dramatically improves customer service and communication Customers are the root of your business. Being able to connect with...

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Amazon Connect Made Easy

CloudHesive provides Managed Services for Amazon Connect, helping to transform contact centers CloudHesive was one of the first Amazon-centric Managed Service providers to adopt the Amazon Connect...

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Should You Automate Cloud Security?

Automation has improved a host of workflows in business operations. But should you integrate automation with cloud security? Learn how AWS helps you automate security tasks and increase protection....

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Why You Need Both VOD and Live Streaming

Video on demand and live streaming both have pros and cons, but they have different uses and can complement each other to provide more flexibility to viewers. Your company depends on making...

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4 Ways to Be Innovative in a World of Video

Video is becoming a must for marketers across industries. But in a world where everything’s digital, how do you stand out? Learn how to be innovative with video and how AWS Media Services can be...

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Call Centers: Why Cloud-Based Platforms Rise Above On-Premises

As communication channels continue to multiply, companies need to keep up with customers by using the most flexible, efficient, and feature-rich CRM platforms available. Customers today are all early...

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Get Remote Teams Up to Speed Fast with AWS

As COVID-19 quarantine orders came into effect, many companies were not ready for sudden full-team remote work. Amazon Web Services offers the quickest way to get everyone online and on task. Most...

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Support Your Newly Remote Workers with AWS End User Computing

People have been saying for years that “today’s workforce is increasingly mobile,” but when coronavirus forced whole offices to work from home, too many employers were unprepared. Thanks to the...

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A DaaS Faceoff: Amazon vs. Citrix vs. Microsoft Remote Desktop Services

How do the Desktop-as-a-Service (DaaS) competitors from Citrix and Microsoft measure up to AWS Native End User Computing?   Amazon Web Services End User Computing suite of solutions is a...

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Amazon Connect: Customizing the Caller Experience

AWS and Amazon Connect give you everything you need to build a custom contact center solution that will help you provide consistently positive caller experiences. You’re in the know about the power...

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How to Achieve a Smooth Caller Flow With Amazon Web Services

Amazon is a global retail giant, and that means a lot of customers to satisfy. Their AWS Connect call center model is completely cloud-based and helps them maintain their position as a consumer...

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Customizing the Agent Experience with Amazon Connect

AWS and Amazon Connect give you the capability to build a customized, enterprise-level contact center experience for your customers The power of cloud computing has democratized access to advanced...

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