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AWS Recognized as a Leader in The Forrester Wave™: CCaaS Platforms, Q2 2025

We’re proud to partner with AWS, recently named a Leader in The Forrester Wave™: Contact Center ...

Success Stories: How CloudHesive Has Helped Companies Modernize Their Infrastructure with AWS 

Cloud migration has become a fundamental pillar for companies undergoing digital transformation. How...

Migrating to the Cloud: Strategies to Reduce Risks and Accelerate Digital Transformation 

Cloud migration has become a fundamental pillar for companies undergoing digital transformation. How...

Success Stories: Companies That Transformed Their CX with Amazon Connect and GenAI 

Transforming Customer Experience with Cloud Technology  More and more companies are adopting Amazon...

How Artificial Intelligence is Supporting Human Agents in Amazon Connect 

The Myth of AI Replacing Human Agents  For years, there has been widespread fear in the contact cen...

Contact Centers of the future: How Amazon Connect and GenAI Are Redefining the Industry 

The Before and After of Contact Centers  For decades, contact centers have been synonymous with lon...